Return Policy:
Your total satisfaction is our goal. We are committed to providing you with quality products and outstanding customer service. Should our merchandise or service ever fail to meet your expectations, please contact our Customer Service department. All returns require a Return Authorization Number (RMA) from Customer Service.
We accept returns on unopened products within 30 days of purchase. Some products, including heat-sensitive products, are not eligible for returns. We will REFUND your purchase, less a 15% restocking fee, once the approved return has arrived at the Right Spin Health Products International, Ltd. Facility at 1188-F Bulls Road, Kerikeri, New Zealand. You (the customer) will be assigned a Return Merchandise Authorization (RMA) Number and be required to fill out a Return Form, which must be enclosed in the returned package. This RMA number has a thirty (30) day expiration date. You (the customer) are responsible for any return shipping cost. We will not accept returns due to a customer’s lack of compliance with Right Spin Health Products International Ltd.’s policy. We only issue refunds, process returns, or replace product for purchases made directly through Right Spin Health Products International, Ltd.
Claims:
Damaged goods or incorrect shipments must be reported to support@rightspinhealth.co.nz within 5 days of receipt of the package. We will make every effort to remedy the situation as quickly as possible. Pictures of damaged goods, manufacturing codes located on the back of the product, shipping box(es), shipping label, and order number will be required to process your request.
Cancellations:
You may cancel your order for a partial refund before it has been shipped.
However, you will be charged a packaging, processing and restocking fee of $15.00 if we receive your request in time. You cannot cancel your order after it has been shipped. There are no exceptions to this cancellation policy once you have completed and paid for your order.
Right Spin Health Products International, Ltd. reserves the right to revise, modify or change this Refund Policy at any time with proper notice, and may; at its discretion find against any person it believes is abusing this Refund Policy. Any such revision, modification or change will be binding and effective immediately after posting of the revised Refund Policy on Right Spin Health Products International, Ltd.’s website. You (the customer) agree to periodically review our website, including the current version of our Refund Policy. It is your obligation to review our Refund Policy for any such revisions.
